Delivery Information

At the ethical gift box, we want your corporate gifts and branded merchandise to arrive exactly as intended, wherever your team, clients, or recipients are based. This policy sets out how we ship, what to expect, and what happens if something goes wrong.

Delivery Charges

All orders are subject to a delivery charge — we don't offer free shipping. Delivery costs depend on order size, weight, destination, and chosen delivery speed, and will be confirmed at the point of quote or order confirmation.

Order Processing & Production Time

Processing and production time varies by product, since many of our corporate gifts are personalised or co-branded to order. As a guide, production typically takes 15 working days from artwork approval, ahead of dispatch. We'll confirm expected production time for your specific order at the point of quote.

Our Carrier

We ship via DHL, our primary carrier for deliveries across the UK, Europe, and North America. DHL's global network allows us to offer reliable, trackable delivery for corporate orders of all sizes.

Delivery Times

  • UK: Next working day
  • Europe: Typically 1–3 working days
  • North America: Typically 2–5 working days

These are standard transit estimates once an order has shipped, separate from order processing or production time. Delivery times may be affected by customs clearance, remote locations, weather, or circumstances beyond DHL's or our control. We'll let you know as early as possible if we expect any delay to your order.

International Orders — Customs & Duties

For deliveries outside the UK, you can choose how customs duties and taxes are handled:

  • Delivered Duty Paid (DDP): All duties, taxes, and customs charges are calculated and paid in advance, so your delivery arrives with nothing further to pay.
  • Delivered At Place (DAP): Duties and taxes are calculated by customs on arrival and are payable by the recipient before the goods are released.

We'll confirm which option applies to your order, or let you choose, at the point of quote.

Tracking

Once your order has shipped, we'll provide DHL tracking details so you can follow its progress to delivery.

Damaged Items

We take great care in how we pack every order, but if your delivery arrives damaged:

  1. Please contact us within 48 hours of delivery
  2. Include photos of the damaged item(s) and the outer packaging
  3. Keep all packaging until the matter is resolved, in case DHL needs to inspect it

Once we've reviewed the details, we'll arrange a replacement, repair, or refund for the affected items as appropriate.

Lost Parcels

If your delivery hasn't arrived within a reasonable time beyond the estimated delivery window, please let us know so we can investigate with DHL. A parcel is generally not considered lost until DHL's own investigation window has passed — we'll keep you updated throughout. Once confirmed lost, we'll arrange a replacement or refund.

Contact Us

If you have any questions about a delivery, or need to report a damaged or missing order, please contact us at sales@ethicalgiftbox.com.

Last reviewed: August 2026