How do I return any unwanted or unsuitable items?
We are sure that you will love your item, however if you are not entirely satisfied with your purchase, you have 28 days from the date you receive your order to return it to us. Items returned must be unworn and in a resalable condition.
To request a refund or exchange please e mail firstname.lastname@example.org stating your name, address, order number and reason for the return/exchange.
Once we have received your email, we will then contact you with further instructions on how to process your return.
All items returned to us must be unused (this includes being washed or worn) and have all the original packaging and labels attached. We reserve the right to refuse a refund or deduct up to 20% off the original selling price if any items are returned to us not in a fully resalable condition.
In the interests of hygiene all food items, cosmetics, toiletries, and pierced earrings, cannot be returned.
Any bespoke or personalised items cannot be returned unless they have a fault.
The cost of returning the item to us is your responsibility unless you are returning an item because of an error on our part or because the item is damaged or defective.
To ensure that it arrives safely to us we recommend that you send it with a Signed For delivery method and retain proof of postage. We will only be able to refund lost parcels with this form of postage.
For UK and EU customers the original postage value will be refunded. We do not refund the original postage cost for all other locations.
Refunds will be transferred into your original paying account within 14 days of your items being received.
Please carefully check your items once they have arrived. Should you receive a faulty/damaged item please email us immediately stating your Order Number and the nature of the fault.
Postage for the return of faulty items will be provided once the items has been received and the fault is confirmed. We will confirm with you the value of postage to be provided based on your location and the item being returned.
You have 14 days to return the item after you have notified us of the fault.